Refund & Cancellation Policy

This policy applies to the following Depar Technologies products and services:

• NyumbaZatu
• MoyoCare
• GariFlow
• CoderHive Academy
• Custom Software Development
• Website & Mobile Application Development
• Software Consulting and Related Digital Services

(Examples: NyumbaZatu, MoyoCare, GariFlow)

Our software platforms are offered on a subscription basis.

Monthly Subscriptions

Customers may cancel their subscription at any time.

• Cancellation prevents future billing.
• Access remains available until the end of the current billing period.
• Payments already made are generally non-refundable.

Annual Subscriptions

Annual subscriptions may be cancelled at any time.

• Access continues until the subscription expires.
• No partial refunds are provided for unused months.

Exceptional Refunds

Refunds may be considered where:

• A customer was charged more than once due to a system error.
• An unauthorized transaction is verified.
• Depar Technologies is unable to deliver the subscribed service due to a confirmed technical issue that cannot be resolved within a reasonable period.

Approved refunds will be processed using the original payment method where possible.

Course subscriptions and digital learning materials are delivered electronically.

Refunds may be approved only if:

• Payment was made in error or duplicated.
• The customer is unable to access purchased content because of a verified technical issue that cannot be resolved.

Refund requests made after substantial course access or content consumption may not be eligible for a refund.

For custom software, websites, mobile applications, integrations, consulting, or implementation services:

• Deposits and milestone payments are non-refundable once work has commenced.
• If a project is cancelled by the client, payment is required for work completed up to the cancellation date.
• Any remaining unpaid balance for completed work remains payable according to the signed agreement.

If Depar Technologies is unable to complete the project due to reasons solely within our control, an appropriate partial refund may be considered based on the work completed.

If you believe you have been charged incorrectly, please contact us within 14 days of the transaction.

We will investigate the transaction and, where appropriate, issue a refund.

Approved refunds are generally processed within 5–10 business days, although actual settlement times depend on the customer's bank or payment provider.

Customers may request cancellation by contacting our support team.

Cancellation requests should include:

• Customer name
• Company name (if applicable)
• Registered email address
• Product or service name
• Reason for cancellation

For refund or cancellation requests, please contact:

We aim to respond to all refund and cancellation enquiries within 2 business days.

Depar Technologies Limited reserves the right to update this Refund & Cancellation Policy at any time. The latest version will always be available on our website.